To download our complete Privacy Policy please click here

Who we are

The pages on the website (‘the Website’) are published by HWM-Water Ltd (‘HWM’), a company registered in England and Wales with company registration number 01463016, whose registered address is at HWM-Water Ltd, Ty Coch House, Llantarnam Park Way, Cwmbran, NP44 3AW.

HWM respect your right to privacy and will process personal information you provide only in accordance with the General Data Protection Regulation 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

The information collected and how it is used

HWM will not collect any information about individuals, except where it is specifically and knowingly provided by them.

When you visit HWM’s Website, the web server collects some basic information such as your browser type, IP address, internet service provider’s domain name, which pages you accessed on the site, and when.  Details of cookies that HWM uses on the Website can be found on the Cookie notice.

HWM uses this information to provide you with and maintain the quality of the Website and to analyse the use of the Website in order to help guide improvements.  Personally identifiable information is not automatically collected.

If you subscribe to our newsletter, you will need to provide your name and email address.  This information will be held by us.  The information will not be used for any other purpose; it will be stored securely and will not be shared with third parties.  By registering for the newsletter, you consent to this use of your name and email address.

Third-party use of information

Except as described above, HWM will not disclose, sell or rent your personal information to any third party.  If you do consent but later change your mind, you may unsubscribe at any time or contact HWM to ask for any such activity to stop.

HWM may also disclose your personal information where required to do so by applicable law, by a governmental body or by a law enforcement agency.

International transfers

HWM will not transfer the personal information outside of the European Economic Area.

Security

Whilst HWM take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that the security of any personal information that you transfer over the Internet to HWM cannot be guaranteed.

Your rights

You have the following rights:

• the right to be provided with copies of personal information that HWM hold about you at any time, subject to a fee specified by law;
• the right to ask HWM to update and correct any out-of-date or incorrect personal information held about you free of charge; and
• the right to opt out of any marketing communications that HWM may send you.

If you wish to exercise any of the above rights, please write to the GDPR lead at HWM at the addresses specified above.

Third-party sites

The Website may contain links to other websites operated by third parties.  Please note that this privacy policy applies only to the personal information that HWM collect through the Website and HWM cannot be responsible for personal information that third parties may collect, store and use through their website.  You should always read the privacy policy of each website you visit carefully.