Resources
At HWM Global, we’re committed to empowering your team with clear, accessible resources that help you stay informed, help you work smarter, and troubleshoot faster to help keep your business flowing.
Technical Support
When You Need Help, We’re Here to Help
Our customer service team has the experience and expertise to answer your questions and keep your HWM Global equipment performing efficiently.
Email: [email protected]
Phone: +44(0) 1633 489 479 (option 2)
Service Hub
Service You Can Rely On
For fast and efficient servicing of your HWM Global equipment, contact one of our service specialists or visit our Service Hub to submit an online RMA.
Email: [email protected]
Phone: +44(0) 1633 489 479 (option 3)
For More Detailed Product Documentation
Download user manuals, compliance documentation, and software or firmware updates for all your HWM Global Products. If you are unable to find what you need, please contact our specialist customer service team by email or phone for further assistance.
Email: [email protected]
Phone: +44(0) 1633 489 479 (option 2)
Expert Training for Real-World Results
Boost your team’s performance with specialist training at our Grainger Training Facility, featuring industry‑leading training supported by our state‑of‑the‑art outdoor leak test site. With over 2,000 technicians trained worldwide, we tailor every course to your network challenges. Get in touch with us below to let us know about your training requirements.
Frequently Asked Questions
Have a questions? You’re in the right place.
Whether you’re looking for technical specifications, product solutions, compliance information, or service details, our Frequently Asked Questions are here to give you clear, straightforward answers-so you can find what you need quickly and with confidence.
We have been designing and manufacturing monitoring technology for over 40 years from our headquarters in South Wales.
With continuous R&D investment, combined with close customer partnerships and stakeholders, which drives the development of advanced telemetry and sensor solutions.
Products are engineered to minimise waste, reduce energy use and extend asset life. They support customers’ environmental goals by lowering water loss and energy consumption, aligning with Environment Agency targets and sustainability schemes such as BREEAM.
Automatic exports from DataGate provide audit‑ready figures for schemes such as BREEAM, LEED or ISO 50001.
Depending on the model you’ll see ATEX, IECEx, MCERTS, CE/UKCA, FCC and IP68 ratings, alongside ISO 9001 and ISO 14001 for company processes.
You can download our clean water brochure by clicking the download button below:
DownloadYou can download our wastewater brochure by clicking the download button below:
Download
Service That Sets the Standard
We know the true test of service is the ability to respond quickly when customers have questions or issues that need immediate attention. When you have questions, our dedicated team are here to help when you need us. If you need further assistance, please call us on +44 (0) 1633 489 479 Option 2, or complete our general enquiries form.
Accredited. Certified. Trusted.
Verified standards that demonstrate our dedication to quality, security, and compliance.
