Mobile Apps Privacy Policy

Introduction

HWM-Water Limited (“HWM Global”) is committed to protecting the rights and freedoms of individuals and processing personal data safely and securely, in accordance with applicable data protection legislation including UK GDPR.

This Privacy Notice explains how we process personal data when you use our mobile and desktop applications.

 

Our processes engage the following data categories

Our 3 processes engage 2 data categories, which include: name, username, ip address, location data, audio, photos, telephone and email address.

 

We process your data in 3 different ways

 

Process: CustomerDGDS

Dataset	Process	Legal Basis	Purposes	Consents
CustomerDGDS	MOBAPPSLOGIN	Consent	Login and connect to DataGate.	Positive action to confirm consent
CustomerDGDS	MOBAPPSDATA	Consent	Sends device data & meta data, phone data & phone meta data (including location), photos and audio files.	Positive action to confirm consent
CustomerDGDS	MOBAPPSCRASHREP	Consent	Sends crash/fail reports to HWM Global  (details of the process that failed, the user and the mobile phone used).	Positive action to confirm consent

 

Non-aggregated information specific to this process
Our process engages 5 data categories: name, username, ip address, telephone and email address.

 

Process: DeviceDS

Dataset	Process	Legal Basis	Purposes	Consents
DeviceDS	MOBAPPSDATA	Consent	Sends device data & meta data, phone data & phone meta data (including location), photos and audio files.	Positive action to confirm consent
DeviceDS	MOBAPPSCRASHREP	Consent	Sends crash/fail reports to HWM Global  (details of the process that failed, the user and the mobile phone used).	Positive action to confirm consent

 

Non-aggregated information specific to this process
Our process engages 6 data categories: ip address, telephone, location data, audio, photos and usage data recorded by connected/read devices.

 

How we process your data

We process personal data for the following purposes:

• To operate and maintain our mobile and desktop applications
• To respond to enquiries and requests
• To improve website performance, usability and security
• To meet legal and regulatory obligations

 

Consequences of withdrawing consent

If you withdraw consent for optional analytics, we will stop processing data for that purpose. Withdrawal of consent does not affect any processing carried out prior to withdrawal and does not restrict access to the mobile and desktop applications.

 

Storage

Website data is stored securely within the United Kingdom and/or approved cloud environments and is protected using appropriate technical and organisational measures. Data is stored at rest.

 

Data retention criteria

Personal data is retained only for as long as necessary for the purpose for which it was collected or to meet legal obligations.

 

Legal basis for processing

Depending on the purpose, processing is based on:

• Consent
• Legitimate interests
• Legal obligation

 

Sources from which we receive your data

Our data source is the users of our mobile applications.

 

Your rights

You have qualified rights to access, rectify and erase your personal data; and to restrict or object to processing; and to make your data portable.

 

Supervisory authority

You have the right to complain to the Information Commissioner’s Office (ICO) or another relevant supervisory authority.